This refunds and returns policy only applies to services and products bought directly through this website. If a refund or return is required for a product purchased from an Artist on the Totterdown Arts Trail, you must apply directly to the Artist who will have their own refund and returns policy.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To complete your refund or return, we require a receipt or proof of purchase.
If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Contact us at hello@totterdownartstrail.org for questions related to refunds and returns.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@totterdownartstrail.org